Our customer's most frequently asked questions.

Our customer's most frequently asked questions.

DO YOU PROTECT YOUR FURNITURE AFTER YOU MOVE IT

We will cover your furniture in our heavy-duty storage blankets before transport. If your items require additional protection, we also have to shrink wrap. Your stuff is safe with our company.

What are the different fees you charge?

There are many factors that will impact the fees you pay for your move. Burnaby Movers' Move Coordinators can answer these questions and let you know the fees that will be charged for your move. It is important to consider whether you are moving locally or long distance. A fee may be charged for heavy items, such as safes or pianos that weigh more than 300 lbs. For more information, please contact our move coordinators!

What does the TRAVEL FEE COVER?

Flat rate, one-time transportation fee includes our travel to and from your drop-off point. We are proud to give you an upfront price and no surprises. To cover the cost of transporting the truck safely and properly prepared for the move, there is an additional charge. Driving time is required to travel from our office to the pickup site and back to our office.

There are no traffic conditions or driving conditions to worry about. No matter where you are located in the city, all rates are equal. This is the best practice for the moving business.

WHAT HAPPENS IF MY ITEMS DO NOT WORK DURING A MOVE?

Canadian federal law requires companies to pay $.60 per pound if any item is "damaged". If an item is damaged or not repairable, we reserve the right to replace it. You Move Me must receive all claims for damage within 10 days after we have completed your move. We are not obligated to honor any damage claims made after the completion of your move.

WHAT HAPPENS IF YOUR HOME IS DAMAGED DURING THE MOVEMENT?

Any cosmetic damage to walls or ceilings will be repaired. If structural damage is not possible to fix, we will subcontract out the work through our agent or arrange a settlement.

DO YOU MOVE IN RAIN or SNOW? If so, how do you protect your items?

Yes, we can move in any "non-severe" weather condition. All items will be wrapped in shrink-wrap or storage pads as soon as they leave your home and dried as soon as they arrive at the truck or your new place.

What is the cheapest time to move?

Winter and autumn are the most cost-effective times to move. Spring and summer, however, are peak moving seasons. We recommend moving during the middle of the month if you are planning to move in the summer. Rates will be lower between the 5th through the 23rd of each month.

DO YOU PROTECT MY CARPET, HARDWOOD FLOORS, AND TILE?

Our specialists truly, truly care. No additional cost will be charged for protecting your tile and hardwood floors once we arrive at your home. For a small fee, we can also provide a complete carpet shield. We want to make your move easy. We will make sure your home is secure.

How can I calculate the square footage of a space?

Measure the room's length and width with a tape measure. Make sure no objects are in the way of accurate measurement. Multiply the length and width to determine the area.

HOW BIG IS YOUR TRUCK?

Every You Move Me location offers different sizes of trucks to meet your needs. You can choose from a 20-foot to a 26-foot mover's box with our shiny, clean trucks.

What if all my items don't fit on one truck?

Our agents are trained to estimate the number of trucks that your move will require. If all your items are too large for one truck, our crew will make another trip or send an extra truck.

What should I bring with me when I move?

It is a good idea to keep any items you might use or require on the day of your move or within the first few days after it. Toilet paper, paper towels, your phone charger, and snacks are all items that customers keep. Keep your medication and important documents, such as your passport, medical records, or birth certificate, with you. People often keep sentimental or valuable items in their bags. It is a good idea to keep at least one bag or box for important items and bring them to your new home.

DO I GET CHARGED ANOTHER TRAVEL FEE IF YOU HAVE TO MAKE TWO TRIPS?

There is no flat-rate travel fee for each truck that you use to move your belongings.

DO YOU OFFER FIXED RATES

Our hourly rate is for small moves. However, we can provide a flat rate estimate to franchise owners who are local.

When DO MY HOURLY TIMES START?

Once we arrive at your house, we don't start the clock. We stop the clock when you confirm that we have moved all of the items you require.

CAN YOU MOVE PLANTS?

Yes, plants are difficult to move. We recommend that you do this ahead of time to avoid any damage.

CAN YOU MOVE BOXES WITHOUT LIDS?

All boxes must be covered. We ask that all boxes be covered.

Where can I find boxes for my move?

Most moving companies will allow you to purchase packing materials such as packing paper, boxes, and tape. These items can also be purchased at big hardware stores. Keep in mind the dimensions of your vehicle when you are picking up boxes. Many large and medium-sized boxes will not fit into small or two-door cars. The structural integrity of the boxes can be damaged by crushing them to fit.

You can also buy used boxes or reuse existing boxes from your home. Although they are an economical way to move your stuff, the downside is that you could end up with damaged items if your materials have become less durable over time. You should ensure that the boxes you are using or buying used boxes from a supermarket or other retail outlet are free of damage or odors that could make them susceptible to being damaged during the move. Don't let them feel unsteady or weak.

How big are the boxes I need?

There is no one size that's perfect for moving. Different items work best in different boxes. These are the most common boxes, and how to use them best to protect your items on moving day.

2-cube (2x2x2'),: This is the largest box. This is the best size for heavy items like books, canned goods, and shoes. You will need a smaller box if the item is heavier or denser.

4-cube (4x4x4'),: Ideal for light items like linens, other clothes, and oddly shaped objects such as kitchen appliances, lamps, and so on.

TV box: This will protect your TV from damage during the move.

Picture box: These boxes can be used to frame artwork, mirrors, and other fragile items.

Dish barrels (and inserts: Used to transport dishes and other delicate kitchen items.

Wardrobe box: This is our favorite way to move clothes. With a hanging bar included you can transfer your clothes to the box and then move them into your new closet once you have moved in.

HOW WILL MY FURNITURE BE PROTECTED IF YOU MOVE IT?

To prevent damage to large furniture pieces, we used shoulder harness straps as well as padded dollies. To protect your items from further damage, our Burnaby Movers Specialists can wrap them before we move them.

DO YOU HIRE DAY LABOURERS? OR DO YOU HAVE YOUR OWN EMPLOYEES

Burnaby Movers only uses our employees who have been thoroughly trained and are certified as moving experts. Amazing movers!

WHAT IF YOUR PRICES FALL ON WEEKENDS?

Peak pricing may be charged during peak times due to higher operating costs. We always give upfront rates and you will be able to see the hourly rate prior to booking your move. There are no surprises on the move day

Are you LICENSED or INSURED?

Burnaby Movers are licensed and insured to ensure that you have worry-free service. All of our specialists have been trained to make your day easy and stress-free.

Do you have hidden fees?

We offer upfront pricing. Our prices include all fees and there are no hidden charges. An hourly rate is charged and there is a flat-rate one-time travel fee. This will be explained to you in advance. There are no surprises. Just great movers who smile. For a more accurate estimate, contact us today for a free in-home quote.

What form of payment do you accept?

We accept credit cards, cash, or cheques.

DO YOU MOVE PIANOS?

We can move console or upright pianos (spinet). Grand and Baby Grand pianos can be moved but we will need to visit you to give you an estimate so that we can ensure your piano is safe and secure.

Will you disassemble and reassemble my bed?

All standard beds will be disassembled and reassembled by our specialists. We will disassemble any custom-made or baby cribs before we arrive. Then we will transport them to your new home with care.

Do I need to empty my drawers?

It is a good idea to get rid of all your items in drawers. This will make it safer, easier, and more efficient.

DON'T YOU OFFER SENIORS A DISCOUNT

All discounts are provided through the advertisements we send or that you find online.

WHAT DO YOU DO?

Here's a list that we don't usually move. We will try our best to accommodate your needs.

Baby grand pianos and grand pianos

Extremely heavy items such as safes are not recommended.

Jewelry, paintings, chandeliers, and fine wines are all extremely valuable.

Ammunition, firearms, and combustible articles

Gas appliances or gas-containing items, and appliances connected to them

Cars

Pets

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